Studio 3AM Privacy Policy

The purpose of the Studio 3AM PTY LTD Privacy Policy is to inform you of how Studio 3AM PTY LTD manages, collects, uses, processes and discloses your Personal Information, which is subject to the privacy principles set out in the Privacy Act 1988 (Cth) and the general law intended to protect your privacy, as amended from time to time. Protecting customer’s Personal Information and compliance with applicable laws is of the utmost importance to Studio 3AM PTY LTD and a matter we take very seriously. We are committed to properly managing, protecting and processing your Personal Information in accordance with this Privacy Policy, which applies to all Personal Information we collect through our www.studio3.am (Site). In this Privacy Policy we, us or our means Studio 3AM PTY LTD ABN 28 627 709 488.

In this Privacy Policy:

“we”, “us” and “our” refers to (and this Privacy Policy applies to) Studio 3AM PTY LTD (ACN 627 709 488); “Personal Information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not; “Sensitive Information” means information or an opinion about an identified individual in respect of sensitive matters, including (but not limited to) their criminal record and genetic information.

By visiting our Site upon which a link to this Privacy Policy is displayed and/or providing your Personal Information to us, you consent to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting us.

Personal information:

We collect Personal Information from you when:

you register an account on our Site;
you submit a contact form on our Site;
you use any of our related services, such as subscribing to our newsletter or product notifications;
you browse our products and services or otherwise interact with our Site;
you accept our cookies and other tracking technologies on your device;
you interact with us on our social media, such as liking our posts, commenting on our posts or private messaging us on our social media;
you participate in our promotions and giveaways, initiatives or any request for additional Personal Information such as customer surveys;
your authorised representative submits your Personal Information to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
our third-party analytics and other service providers, business or commercial partners provide your Personal Information to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies;
or you voluntarily submit your Personal Information to us for any reason.

Where practicable, we will deal with you anonymously or permit you to use a pseudonym during your communications with us. If we require your Personal Information, we will, whenever possible, collect it directly from you. When collecting your Personal Information, we will take reasonable steps to make you aware of the purposes for which the information is collected, the entities, bodies or persons to which we may disclose your information, whether we are likely to disclose your information to overseas recipients, and the consequences if you fail to provide the requested information.

The types of personal information we may collect about you include:

your name;
your contact details, including email address, mailing address, street address and/or telephone number;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
and any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information:

We only collect your Personal Information for purposes reasonably necessary for our business activities, including but not limited to the following:

to contact and communicate with you
to answer your enquiries and deliver customer service to you;
to carry out our obligations arising from any contracts entered between you and us and to provide services and products to you;
to tell you about, or promote, Studio 3AM products that we think may be of interest to you;
for internal record keeping and administrative purposes;
facilitate your interaction with us on our Site;
consider any application for employment made by you;
to meet our legal obligations and resolve any disputes that we may have;
manage and resolve any legal or commercial complaints and issues;
carry out internal functions including training;
conduct marketing research and analysis;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
and to satisfy your warranty or product service or repair requirements.

Disclosure of personal information to third parties:

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities; our existing or potential agents or business partners; sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as [Google Analytics, Facebook Pixel or other relevant businesses]. This may include parties that store data outside of Australia

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information:

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage, retention and security:

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period may vary depending on the type of data and the purpose for which it was collected.

In some cases, we may retain your data for an undisclosed period when required by applicable laws or regulatory obligations, or when it is necessary for the establishment, exercise, or defence of legal claims.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons:

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties such as [Google and Facebook], to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

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We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites:

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Contact Us:

If you have any queries, concerns or complaints about our handling of your Personal Information or about this Privacy Policy, or would like to request access to or correction of your Personal Information we hold, please contact us at the below details:

Studio 3AM

6 Ivy Lane,

Darlington, 2008

Email: mail@studio3.am

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:

Australia Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au